Shipping, Returns & Warranty Policy

What is the warranty on a racquet

Each manufacturer maintains that its racquet frames are free from defects in materials and workmanship under normal use, for a period of 6 months. The manufacturer will replace the racquet at its discretion. Any frame replaced under this policy will be covered only for the remainder of the original 6 month period.

The manufacturer's offer a 6 month warranty on racquets from the original date of purchase. Below is the phone numbers or warranty order forms on how to receive a replacement.

• E-FORCE - 800-433-6723 or [email protected]
• EKTELON - Warranty Order Form
• GEARBOX - 877-443-7269 or [email protected]
• HEAD - 800-289-7366 *See Below for More Information
• PRO KENNEX- 800-778-1755 or [email protected]
• WILSON - https://www.wilson.com/en-us/explore/help/warranty/form

The manufacturer will require your original invoice of sale from RacquetGalaxy, showing purchase within the last 6 months. If you do not have a copy of your invoice, email [email protected] to obtain a copy of your invoice through email or fax. Please provide as much information in the email as you can, and specify which method you would like to receive your invoice.

If your broken Head racquetball racquet is one of the following please use our Online Warranty Order Form as you have to come through us for replacement: Head Graphene XT 160, Paola, XT 170, XT 180, Graphene Radical 160, 170 or 180, Liquid Metal 170, 180, or 190, Ti 175XL, Black Jack, Royal Flush, Full House, Submission, Tap Out, TKO, Black Widow, Cobra, Zeus, Ares, or Hades. Wilson Pro Staff. These are our exclusive models and Head and Wilson do not stock them for replacement. Head or Wilson will still need to approve the replacement first before we can send you a new model. If you have any other racquet please feel free to contact the 800-289-7366 phone #.

Yes, although it varies by each manufacturer. Please contact them for more specific information, but here are the typical warranty periods:

RACQUET STRINGS

NO warranty on strings by manufacturer. There is a 2 week warranty by RacquetGalaxy.com from date of purchase on factory strings. If you choose to upgrade to our recommended Python Atlas string, we will warranty the string for 4 weeks. We realize that factory string is lower in quality, and since we can't warranty it, we give you the chance to upgrade to our best string at a cost of $22.00 (normally $36.00).

Keep in mind, the general rule of thumb is the number of times you play in a week is the number of times you should get your racquet restrung in a year. Strings don't last forever. For example, if you play 5 times a week, you should get your racquet restrung 5 times a year. If you feel it is time for a restring, and want to mail it into us, here is a link to our mail-in restring service.

EYEGUARDS

Not covered under warranty. For replacement nose pieces, please contact the manufacturer for availability.

SNEAKERS

4 - 6 months against defect or abnormal wear

Asics Sneaker Warranty - https://www.asics.com/us/en-us/warranty-form/

GLOVES

Not covered under warranty

RACQUETBALL

2:1 double back guarantee with label still visible with manufacturer

All warranty replacements will have factory specifications on the racquet. It would be preferable to ship your cracked racquet to RacquetGalaxy if you want any upgrades (strings, grips) made to the replacement racquet. You don't need to contact us ahead of time by phone or email, you can fill out our online warranty order form. You can also just mail your racquet to us with a note enclosed with all of your information and specify any upgrades you may want once the racquet is replaced. If you will need additional merchandise when your replacement arrives, we can add that for you, just include it on the note.

Ship your racquet to:

RacquetGalaxy
Attn: Warranty Dept
606 Pierce Rd
Clifton Park, NY 12065

This process will take 4-6 weeks depending on the manufacturer. There are No early replacements given out unless the racquet has broke within 2 weeks of your original purchase date.

The replacement fee is $19.95 for RacquetGalaxy to handle the warranty replacement. This covers shipping of the cracked racquet to the manufacturer and the replacement racquet back to the customer. Additional shipping fee will be added if the customer requests more items shipped along with the replacement. All upgrades on the racquet are charged to the customer as if the racquet was mailed in to RacquetGalaxy for restring or regrip- we DO NOT offer the same $21.95 discounted restring on replacement racquets that was offered on a brand new racquet purchase. Any additional merchandise requested will be shipped along with the replacement and charged accordingly.

RacquetGalaxy will re-install upgraded strings and/or grip for free on a replacement racquet if you ordered a new racquet with upgrades and the racquet breaks within 15 days from the purchase date. After that time, all upgrades on a warranty replacement are charged to the customer.

Please ship your package back to us via a trackable shipping method and please save your tracking #. Please allow 48-72 hours for processing of all returns/exchanges. There is not need to call, you will be contacted with any questions regarding your order.

It is very simple... you don't need to call or email us for a Return Authorization #. Right up front... RacquetGalaxy DOESN'T charge a Restocking Fee !!

RacquetGalaxy will accept the return of any equipment purchased from our company within 30 days after you receive your order. Equipment must be returned in resalable condition in original packaging.

Just pack up items to be returned with a copy of your original invoice from Racquetworld or a clear note with your Name, Address, Phone Number specifying how you want us to handle the return. You may receive credit for the items or exchange items for other merchandise. Ship items to:

RacquetGalaxy
Attn: Returns/Exchanges
606 Pierce Rd
Clifton Park, NY 12065

You will be given a complete refund less any shipping charges and/or upgrades (restring/regrip/tape) made on the equipment. Any free items received with the purchase of a returned item must also be returned or customer will be charged for those free items.

The customer is responsible for all shipping on returns and exchanges.

Customers may exchange returned items for new merchandise at which time the returned items will be credited toward the purchase of any new items and the ship fee to ship the new item.

Personalized items that had embroidery done are not eligible for return/exchange. This is for Bags, Clothing, etc.

Please be aware that most companies will not accept return of sneakers under any circumstances. We offer this luxury understanding the difficulty in purchasing racquetball quality sneakers but you as the customer must realize that Nobody wants return of USED sneakers!! The following rules must be followed to receive credit or exchange on sneakers:

• Please inspect your pair of shoes before using them on the court. Call us with any problem with the shoe before you wear them
• To be sure of fit, lace up the shoes and walk around INDOORS
• Sneakers MAY NOT be returned if worn outside or used on a court. We do not accept returns that show any wear, debris in the sole, creases in the leather, or soil and dust on the shoes. RacquetGalaxy will not credit back shoes in this non-returnable condition. We will ship the shoes back to the customer at the customers expense if requested.
• All returns must be made within 30 days of receipt of the sneakers.. NO EXCEPTIONS!!