RacquetGalaxy.com, your home for all your racquet and paddle sports needs. If you need any product help email us at firstname.lastname@example.org or call 888-775-2848.
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Shipping and Return Policy
RacquetGalaxy.com ships from 606 Pierce Rd, Clifton Park NY, 12065.
Our Store Hours are Mon-Fri 9:00am - 5:00pm ET
RacquetGalaxy offers Free FedEx Ground shipping on all orders over $99 shipped to the contiguous US. We also offer either FedEx or USPS shipping methods to all contiguous US states. US Map showing FedEx Ground delivery times.
FedEx Shipping Options
USPS Shipping Options
USPS delivery times aren’t a guaranteed delivery. The rates are also based on weight and location. Priority mail can take 2-4 delivery days and First Class mail can take 3-7 business days.
For shipping to AK/HI, the USPS Priority mail or FedEx 2 Day Air service is available. The shipping charges are also based on weight and location.
For APO/FPO military addresses, we recommend the USPS Priority mail option. When checking out, leave the country code listed as the US for the correct shipping calculation. Delivery time can take up to 10 business days depending on the military mail.
International Shipping Options
Due to manufacturer's restrictions, ASICS Shoes, Wilson Racquets and Prince Racquets are unable to ship outside the United States
Other Shipping Options
RacquetGalaxy's Return/Exchange Policy
It is very simple...you don't need to call or email us for a Return Authorization #.
Right up front...RacquetGalaxy DOESN'T charge a Restocking Fee !!
RacquetGalaxy will accept the return of any equipment purchased from our company within 15 days after you receive your order. Equipment must be returned in resalable condition in original packaging.
Just pack up items to be returned with a copy of your original invoice from RacquetGalaxy or a clear note with your Name, Address, Phone Number specifying how you want us to handle the return. You may receive credit for the items or exchange items for other merchandise. Ship items to:RacquetGalaxy
606 Pierce Rd.
Clifton Park, NY 12065
You will be given a complete refund less any shipping charges and/or upgrades (restring/regrip/tape) made on the equipment. Any free items received with the purchase of a returned item must also be returned or customer will be charged for those free items.
The customer is responsible for all shipping on returns and exchanges
Customers may exchange returned items for new merchandise at which time the returned items will be credited toward the purchase of any new items and the ship fee to ship the new item.
Sneaker Return Policy
Please be aware that most companies will not accept return of sneakers under any circumstances. We offer this luxury understanding the difficulty in purchasing racquetball quality sneakers but you as the customer must realize...!! The following rules must be followed to receive credit or exchange on sneakers: